Shipping Policy
Last Updated: July 2026
At Zetra Beauty, we are committed to delivering authentic beauty products safely and efficiently across Kenya. We work with trusted courier partners to ensure your order reaches you as quickly as possible.
Order Processing
Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Partner
We currently deliver through G4S Courier and other trusted delivery partners when necessary.
Delivery Coverage
We deliver nationwide across Kenya.
Shipping Charges
Delivery charges vary depending on your location and will be calculated during checkout before payment is completed.
Estimated Delivery Times
Nairobi & Surrounding Areas: 1–2 business days
Major Towns: 2–4 business days
Remote Areas: 3–7 business days
Delivery times are estimates and may vary due to weather, public holidays, or courier delays.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation message with tracking information where available.
Incorrect Delivery Information
Please ensure your delivery address and phone number are accurate when placing your order. Zetra Beauty cannot be responsible for delays caused by incorrect customer information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
Include:
We'll review your request and work to resolve it as quickly as possible.
Delivery Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: hello@zetrabeauty.com
WhatsApp: +254 750 028 165
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM (EAT)
