Frequently Asked Questions
1. Are your products authentic?
Yes. We carefully source our beauty products from trusted brands and suppliers to ensure quality and authenticity.
2. Do you deliver across Kenya?
Yes! We deliver nationwide through G4S Courier and other trusted delivery partners where necessary.
3. How long does delivery take?
Estimated delivery times are:
Nairobi & Nearby Areas: 1–2 business days
Major Towns: 2–4 business days
Remote Areas: 3–7 business days
4. How much does shipping cost?
Shipping charges depend on your delivery location and will be calculated during checkout before payment.
5. Which payment methods do you accept?
We accept secure payment methods available during checkout, including M-PESA and any other supported payment options.
(You can update this as you add more payment methods.)
6. Can I return a product?
Yes, if you receive the wrong, damaged, or defective item. Please contact us within 48 hours of delivery.
Due to hygiene reasons, opened or used beauty products cannot be returned unless they arrived damaged or incorrect.
7. How do I track my order?
Once your order has been dispatched, you'll receive a confirmation message with tracking information where available.
8. How can I contact Zetra Beauty?
📧 Email: hello@zetrabeauty.com
📱 WhatsApp: +254 750 028 165
🕒 Monday – Saturday | 8:00 AM – 6:00 PM (EAT)
9. Can I cancel my order?
Orders may be cancelled before they are dispatched. Please contact us as soon as possible, and we'll do our best to assist.
10. What if I receive the wrong item?
We're sorry for the inconvenience. Contact us within 48 hours of delivery with your order number and photos of the item, and we'll work to resolve the issue promptly.
